Legal

Cancellation & Refund Policy

Effective August 18, 2026 · Last updated August 18, 2026

The free trial

• New accounts get 14 days free, with every feature included.
• You must provide a valid payment method to begin the trial. It is not charged during the trial.
• If you cancel at any point before the trial ends, you are not charged anything at all.
• If you do not cancel, the subscription starts automatically when the trial ends and your payment method is charged $60 for the first month.
• One trial per customer. We may decline a repeat trial on a new account for the same business.

Billing and renewal

• The subscription is $60 per month, billed in advance.
• It renews automatically each month on the anniversary of your first charge, until you cancel.
• Payments are processed by Stripe. We never receive or store your full card number.
• Receipts are emailed for every charge and are available in the billing portal.
• If a payment fails, we retry it. If it keeps failing, access is suspended until billing is resolved; your data is retained per the Privacy Policy.
• We may change the price with at least 30 days' notice by email. A price change never applies to a period you have already paid for.

How to cancel

From your account, open the billing portal and choose to cancel your subscription. You can also email Support@dibbsradar.com from your account address and we will cancel it for you.

• There is no cancellation fee and no minimum term.
• Cancelling during the trial takes effect immediately and you are never charged.
• Cancelling on a paid subscription stops future renewals. You keep full access until the end of the period you have already paid for — we do not cut you off the moment you cancel.
• You do not need to give a reason, and you will not be sent through a retention process to do it.

Refunds

Because the trial is designed to let you evaluate the product fully before paying, monthly charges are generally non-refundable, and cancelling stops the next renewal rather than refunding the current month.

That said, we would rather keep a fair reputation than $60. We will issue a refund in these cases:

• You were charged after cancelling, or charged more than once for the same period — refunded in full, always.
• You were charged because of a billing error on our side — refunded in full.
• You cancelled within 7 days of an unintended renewal and have not meaningfully used the service in that period — refunded on request.
• We terminated your account without cause — the unused portion of your current period is refunded.
• A prolonged outage made the service substantially unusable for a significant part of a billing period — we will refund or credit at our discretion.

Refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank. To request one, email Support@dibbsradar.com from your account address with the date of the charge.

If you are in a jurisdiction whose consumer law grants a stronger cancellation or refund right than this policy, that law applies and this policy does not limit it.

Before you dispute a charge

If something looks wrong on your statement, please email us first. A chargeback takes weeks and automatically suspends the account; we can usually resolve the same issue the same day.

What happens to your data

Cancelling does not immediately delete your account. Your pipeline, watch lists, and saved searches are retained so you can resume later, and are deleted per the retention schedule in the Privacy Policy. You can ask us to export or delete everything at any time.

Contact

Billing questions: Support@dibbsradar.com
DIBBSRADAR LLC, 10730 Potranco Rd, Ste 122 #535, San Antonio, TX 78251